If you feel you qualify for a refund please contact TheGameCreators Customer Service via the contact page
Refunds will be issued solely at the discretion of TheGameCreators. Refunds may be offered if all the following conditions are met:
- The product has not been activated or downloaded.
- The time of your request for refund/credit is no more than 14 days from time of purchase.
- Steam has not withdrawn the product from its online catalogue within 14 days of your purchase
- We find your request reasonable due to special circumstances.
If you reside in the European Union and you purchase a Product, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply, and you may have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the "Cooling Off Period").You will lose your right of withdrawal if you start downloading your product, before the end of the Cooling Off Period. To withdraw from your purchase within the Cooling Off Period, please contact Customer Service.
If you reside in the United Kingdom and you purchase a product then the Consumer Rights Act 2015 may apply, and you may have the right to a refund or replacement if a product is found to be faulty within 30 days of purchase. If you believe this to be the case, please contact TheGameCreators Customer Service via the contact page